Job Description

Our Felixstowe based client is looking for a Customer Experience Invoicing Clerk to join their team.

Responsible for helping to drive down disputes, identifying root causes and working closely with internal stakeholders to find resolution and help implement the changes needed to stop re-occurrences, ensuring that all is documented and reported

Duties
Management of tariffs, ensuring all are correctly communicated, understood and input
Ensure all disputes are raised and resolved within targets set
Help to minimise disputes and claims, by identifying root causes
Ensuring all billing can be actioned within timeframe
System management and housekeeping ownership to prevent billing issues
Build strong relationships with customers and internal stakeholders
Compliance with all relevant legislation and internal controls
Provide the billing team with pre-checked, rated and signed off orders across all platforms to be billed
Drive down disputed revenue and prevent further disputes
Support front of house teams with tariff housekeeping and administrative tasks
Investigate incoming claims and outgoing additional charges
Provide weekly/daily/periodic reports
Take ownership of targets and objectives set

Skills
Pro-active, responsive and action orientated
Ability to work in a constantly changing and process challenging environment
Strong administration skills
Ability to maintain a high level of accuracy whilst meeting deadlines
Proven track record of achieving KPI’s
Knowledge of logistics industry
Knowledge of TOPS system advantageous
Ability to work well in a team structure and environment, displaying great interpersonal skills

Hours 0800 – 1700 (40 hour week)
Salary up to £30,000