Job Description

Our Client is looking for a Customer Services Coordinator.

The Role
To effectively liaise with nominated customers for all requirements and ensure that the details of such are in line with their SOP requirement and fully captured accurately and in a timely fashion in line with our internal operating procedures.
To ensure that any service changes or updates are included in both a revised SOP and IOP.
To attend meetings with the Customer where required.
To maintain an excellent level of service for and relationship with the customer in line with company expectations.
To ensure that customers are invoiced in a timely manner for services provided.
To ensure that any questions/queries arising from all internal colleagues or the customer’s departments (such as buying, merchandising or logistics teams) are responded to effectively and in a timely manner.

Requirements
Will ideally have good working experience preferably within Logistics Supply Chain & Retail Logistics sectors specifically or a working knowledge with carriers / shipping lines and haulage. However, less experienced candidates will be considered as full training will be provided.
Excellent customer service and helpful attitude (“We Take It Personally”)
Strong IT skills including MS Outlook, Excel, Word, Powerpoint
Must be comfortable working with detailed data
Good time & deadline management

Salary £26,000 p/a plus excellent benefits