Job Description

 
Job Summary
The new Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any initiated changes proactively
 
Responsibilities
On-boarding new customers, ensuring we are primed to handle their business smoothly
Making requested changes to existing bookings & advising of any associated costs
Engaging with customers regarding changes in booking pattern
Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
Implementing strategic directions, such as introducing new online tools or promoting new services to customers
 
Skills
Excellent written and verbal communication
Ability to work as part of a close team, and independently
A positive, can-do attitude & a personable manner
Willingness to accept challenges & seek solutions
Ability to work well in a fast-paced environment
IT literacy; ideally familiar with Microsoft Office
 
Benefits
Discretionary Bonus
25 days annual leave plus Bank Holidays
Salary £26,000