Job Description

Our Felixstowe based client has an opening for an experienced Ocean Freight Import Agent
Scope of Role:
Delivering excellent customer service through the companies 10 Customer Commitments
Support, drive and commit to the Company’s overall Strategy
Manage end-to-end process for OFR Imports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.
Administration and management of own operational data i.e. Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability
Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)
Support Sales in interaction with key customers
Complying with the companies 10 Ground Rules
Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)
Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management
Person Specification:
Two or more years’ experience within the Freight Forwarding Industry.
5 year work or education referencing 
5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
A preferred understanding and experience of HMRC Import procedures.
Commercial awareness.
Clear and concise communication skills (written and spoken).
Ability to follow processes.
Ability to support a culture of continuous improvement.
Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams.
Knowledge of Freight Forwarding industry: Imports and related processes.
Preferable Cargowise One system knowledge.
Must be eligible to work in the UK
Benefits
Performance bonus scheme, paid every February
Free electric charging point on site
Private Pension scheme
Employee partner discount scheme
25 days holiday plus bank holidays
Salary
£30,000 to £35,000 plus performance bonus